If you are unsatisfied with our products purchased through www.senso4s.com/shop, you can return them for a full refund. However, you must notify Senso4s in written form about the intended return no later than 14 days from the delivery of goods to the e-mail address support@senso4s.com and return the goods within the next 30 days in the original condition with the original packaging and return form to ensure receiving a refund through your original payment method or replacement products. The return form can be found here.

Senso4s d.o.o. can only refund orders placed directly through the website www.senso4s.com/shop.

Senso4s d.o.o. does not cover shipping costs for products returned for a refund or replacement. Any order returned with payment on delivery option will not be accepted and, therefore, no refund will be made.

If your Senso4s device was damaged or defective upon receipt, please contact us at support@senso4s.com. If your product is still within the 1-year warranty period and was not mishandled in any way, it is eligible for a free-of-charge replacement.

After the 30-day return period is up, Senso4s d.o.o. cannot accept returns for a refund or replacement unless the return reason is within our 1-year warranty policy.

To initiate a return and refund, please contact us at support@senso4s.com within 14 days of receiving the order. After our team confirms that your order is eligible for a return, please follow the below instructions.

To receive a refund, please return the products in their original condition and original packaging, together with the return form, to the return address provided below.

Return address:

Senso4s d.o.o.
Motnica 7
1236 Trzin
Slovenia

When we receive your order, we will check for any damage and issue a refund on the original payment method. The refund will only include the price of your order but not any original shipping charges.

Please note that the time needed for the return order to reach us depends on the return shipping method you have chosen.

For additional information or to check the progress of your return, please contact us at support@senso4s.com.