Return policy

If you are not satisfied with our products, you can easily return them for a full refund. Your order must be returned within 14 days of receiving it and in good condition with the original packaging to ensure you can receive a refund through your original payment method.

We can only refund orders placed directly through our website, www.senso4s.com.

We do not cover shipping costs for products returned for a refund or replacement. Any order returned with additional shipping charges will not be accepted; therefore, no refund is possible.

If your Senso4s device is damaged or defective, please contact us at support@senso4s.com. If your product is still within the 1-year warranty period and was not mishandled, it is eligible for a free-of-charge replacement.

After the 14-day return period, Senso4s cannot accept returns for a refund or replacement unless the return reason is within our 1-year warranty policy (https://www.senso4s.com/en-warranty/).

To initiate a return, please contact us at support@senso4s.com. After our team confirms that your order is eligible for a return, please follow the instructions below.

Please send your complete Senso4s order in its original packaging, with the receipt included, to the return address below. Alternatively, you can include a note with your package stating your contact information, order number, and “I would like a refund” so we can process your refund request faster.

Return address:

Senso4s d.o.o.

Motnica 7

1236 Trzin

Slovenia

When we receive your order, we will check for damage and issue a refund to the original payment method. The refund will only include the price of your order, not any original shipping charges.

Please note that it may take up to 2 weeks for an order to return to us (depending on the shipping method you chose to return it with).

For additional information or to check your return’s progress, please get in touch with us at support@senso4s.com.